RETURN POLICY

RETURNS

All items must be returned to us in the condition they were received in. Items must be returned unworn, unwashed, and smoke, deodorant and perfume free. All original tags must be attached. We reserve the right to refuse a return if these conditions are not met. Can't Hide Pretty is not responsible for the shipping costs of returned items.

The following items are final sale and cannot be returned:

  • Items purchased that are labeled FINAL SALE.
  • Sale Items + Flash Sale + Grab Bag
  • Bodysuits 
  • Hosiery
  • Swimsuits

All items must be delivered back to Can't Hide Pretty post marked within 3 business days of being delivered to you. We will use the delivery date from the USPS tracking link provided at the time of the shipment. Any items that are sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After the return window has passed, we are unable to accept returns on any purchases. 

Once the return is received, please allow 5-10 business days for processing. Refunds, (if they qualify), will be issued within two weeks of processing your return and will be sent to the original method of payment.

If you have any questions regarding your order, please use our CONTACT US link below or email hello.canthidepretty@gmail.com and we would be happy to assist you!

Refund and Processing

Once your return package arrives in our warehouse you will receive an email. Please note returns take up to 5 business days to process upon reaching our distribution center. Refunds can take multiple business days to reflect on your original form of payment. This varies based on your financial institution.

ADDITIONAL RETURN DETAILS:

After the item has been worn, it's yours for good! Can't Hide Pretty is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves, and you, our customer. We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.

MISSING/INCORRECT ORDERS:

We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, let us know by using our CONTACT US link below or email hello.canthidepretty@gmail.com. Please include your order number and the name of the item that is wrong. All reports must be made within 2 days of receiving your order or it will not be accepted. We will send you a prepaid shipping label.